jQuery Menu by Apycom

Scheduling and Payment

SCHEDULING OF APPOINTMENTS: After deciding that you would like to schedule and pay for an appointment, your next step is to contact us by phone or e-mail to discuss your needs and interests. Together we determine what the best modality is for you, given your particular situation. In this way, your unique needs are addressed while also allowing us to get to know you and begin our working relationship. We want to make sure that the modality you select is right for you.

Once the approach or class that meets your needs has been decided upon and scheduled, you can pay in person at the time of the appointment by cash or check.

KEEPING OF APPOINTMENTS: Once we have communicated and your appointment is set, we hold this appointment time and date for you alone. If you cannot make an appointment, or if a problem with scheduling occurs, please contact us so that we can either reschedule or cancel your appointment. We have no problem with doing this. We ask only that you be in communication with us if you can't attend your session. We offer you the same courtesy, if unforeseen problems should occur on our end.

REFUND POLICIES: If, after scheduling with us by phone or e-mail and then paying for an appointment, you decide that you no longer wish to follow through, or some unforeseen problem arises that requires that you cancel your session, we offer a 100% refund of the fee paid up until the day of the session. You must contact us by phone or e-mail to take advantage of this refund.

If you do not show up for your session and there is no call, voice mail or e-mail message left before or during your session letting us know that you cannot attend, we deduct 50% of your fee to cover the loss of business and refund the rest, once you contact us.

If you contact us during the time of your session, and if we are then able to fill your slot, we will refund 100% of your fee or reschedule you to another date, whichever you prefer. In this instance, if we are not able to fill your slot, we deduct 50% of your fee to cover the loss of business and refund the rest.

If you or your representative contacts us during the time of your session and you are experiencing a genuine emergency such as a health problem, illness in the family, transportation problem, auto accident, family emergency or similar situation, we can reschedule you or provide you with a 100% refund, whichever you prefer.

If you contact us after the time of your session and explain that a genuine emergency had occurred that prevented you from attending, we are happy to reschedule your appointment to another time or refund 100% of your fee, whichever you prefer.

If you contact us after the time of your session and explain that you simply forgot, we will be happy to reschedule you and will deduct 50% of your fee to cover the loss of business.

If we must cancel an appointment, we will let you know before the day of the session and we then offer the option of rescheduling or 100% refund of any prepaid fees. In an emergency situation of the type described above, we will contact you as soon as we learn of the situation. At this time, we can either reschedule you, or we will refund 100% of your prepaid fee. In the unlikely event that we do not show up for a session, and we did not contact you before or leave a message at the time of your appointment, we offer the options of rescheduling with 50% off when you keep your appointment or 100% refund of the fee and 50% off on the next appointment you schedule and keep. In the event of an emergency on our end, and we are not able to immediately contact you, when we do reach you, we offer the option of rescheduling or a 100% refund of any prepaid fees.

In short, we try to be fair with our clients regarding scheduling and any refunds that might be necessary. We ask the same in return.