Scheduling and Payment
SCHEDULING OF APPOINTMENTS: After deciding that you would like to schedule
and pay for an appointment, your next step is to contact us by phone or e-mail
to discuss your needs and interests. Together we determine what the best modality
is for you, given your particular situation. In this way, your unique needs are addressed
while also allowing us to get to know you and begin our working relationship. We want to
make sure that the modality you select is right for you.
Once the approach or class that meets your needs has been decided upon and scheduled,
you can pay in person at the time of the appointment by cash or check.
KEEPING OF APPOINTMENTS: Once we have communicated and your appointment is set,
we hold this appointment time and date for you alone. If you cannot make an
appointment, or if a problem with scheduling occurs, please contact us so that
we can either reschedule or cancel your appointment. We have no problem with
doing this. We ask only that you be in communication with us if you can't attend
your session. We offer you the same courtesy, if unforeseen problems should occur
on our end.
REFUND POLICIES: If, after scheduling with us by phone or e-mail and then paying
for an appointment, you decide that you no longer wish to follow through, or some
unforeseen problem arises that requires that you cancel your session, we offer a
100% refund of the fee paid up until the day of the session. You must contact us
by phone or e-mail to take advantage of this refund.
If you do not show up for your session and there is no call, voice mail or e-mail
message left before or during your session letting us know that you cannot attend,
we deduct 50% of your fee to cover the loss of business and refund the rest, once you contact us.
If you contact us during the time of your session, and if we are then able to fill
your slot, we will refund 100% of your fee or reschedule you to another date, whichever
you prefer. In this instance, if we are not able to fill your slot, we deduct 50% of
your fee to cover the loss of business and refund the rest.
If you or your representative contacts us during the time of your session and you
are experiencing a genuine emergency such as a health problem, illness in the family,
transportation problem, auto accident, family emergency or similar situation, we can
reschedule you or provide you with a 100% refund, whichever you prefer.
If you contact us after the time of your session and explain that a genuine emergency
had occurred that prevented you from attending, we are happy to reschedule your appointment
to another time or refund 100% of your fee, whichever you prefer.
If you contact us after the time of your session and explain that you simply
forgot, we will be happy to reschedule you and will deduct 50% of your fee to
cover the loss of business.
If we must cancel an appointment, we will let you know before the day of the
session and we then offer the option of rescheduling or 100% refund of any prepaid fees.
In an emergency situation of the type described above, we will contact you as soon
as we learn of the situation. At this time, we can either reschedule you, or we will
refund 100% of your prepaid fee. In the unlikely event that we do not show up for a
session, and we did not contact you before or leave a message at the time of your
appointment, we offer the options of rescheduling with 50% off when you keep your
appointment or 100% refund of the fee and 50% off on the next appointment you schedule
and keep. In the event of an emergency on our end, and we are not able to immediately
contact you, when we do reach you, we offer the option of rescheduling or a 100% refund
of any prepaid fees.
In short, we try to be fair with our clients regarding scheduling and any
refunds that might be necessary. We ask the same in return.